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Terms &
Condition of Use:
1. All
RMA’s for warranty and chargeable repairs must be made online using the RMA
request system.
2. The
Online RMA request system is only applicable for items to be sent to Newbury
Data for repair under original manufacturer warranty, or for chargeable
repairs.
3. The
system will only accept reason for return as “Warranty Repair” or
“Chargeable Repair”
4. The
serial number of the faulty item must be provided and will be used to
qualify repairs claimed under manufacturer warranty.
5. The
“Reason for Return” information required by the customer is to enable
improvements in the repair process by receiving accurate information
directly from the customer. Incorrect information may result in incorrect
fault analysis when returned, which could lead to increased labour (and
costs) to identify and resolve the actual fault.
6. Warranty
Repairs:
On receipt of the request, the RMA administrator will validate warranty
repairs before emailing the RMA approved form that will be used to ship and
administrate the request.
7. Chargeable
Repairs:
On receipt of the request, the RMA administrator will email the RMA form
that will contain the customer provided RMA details, packing/shipping
instructions and summary of charges for the repair.
8. Please
ensure you provide the name of the company where the product was purchased
from if not directly from Newbury Data.
9. The
customer will be called on their number given if any RMA claimed under
“Warranty Repair” is not approved, with the option of accepting the RMA
under “Chargeable Repair”.
10. Any
item to be returned for credit must be processed through the Sales
Administration team, the telephone number is 01606 593424, and not through
the online RMA system. Newbury Data does not accept that receipt of goods
returned for credit using the online RMA constitutes agreement to credit the
item, and will return the item to the address given at the customers
expense.
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